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Call Center Beat >> Call Center Basics >> Call Center Conversation Script

Call Center Conversation Script

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A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typicalcall center conversation scripts, here under are a few examples:

Agent: This is Rodney of computer assistance, How may I help you?
Client: Yes, I seem to have trouble opening my computer.
Agent: What sort of trouble?
Client: Well it wouldn’t turn on.
Agent: Are you in front of your PC right now
Client: Yes
Agent: Kindly check if the computer is properly plugged in
Client: Yes, it is
Agent: Now try to push the power button in the System Unit – CPU
Client: OK, nothing happens.
Agent: Can you turn on the light in your room
Client: Damn, I think we have no electricity.
Agent: Sir, I guess that’s why you can turn on your computer.
Client: Yup I guess so, thanks a lot.
Agent: Thank you for calling and we are glad to be of your service.

Another example of a simple call center conversation script is as follows:

Agent: Good morning madam, How can I be of service to you today?
Client: Yes, I just want to know the balance of my account?
Agent: Can I have your name please
Client: My name is…….
Agent: Can you provide me your account number please?
Client: I don’t know what it is?
Agent: Do you have any previous bill with you madam?
Client: Yes
Agent: Your account number is located at the top right hand corner of the bill statement. It’s a 9 digit code.
Client: Ok, the number is …….
Agent: Please hold while I check your account in our system..
Client: Ok
Agent: As of the date today, you have a balance is $935.00
Client: Ok, why does this bill reflect only $300.00
Agent: Can you check the date of the bill?
Client: Ok, it says here July 2010.
Agent: Madam, apparently that is an old bill. We will be sending you a new bill or your email.
Client: Ok. Thanks a lot.

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Tags: benefit, call center agent, conversation script, scripts
Category: Call Center Basics
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